More Quality Terms/Buzz Words

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There are a lot of quality terms being used out there, so we thought we would give you a brief overview of each one to help you understand what they are all about.

Five Whys
Taichno Ohno's practice of asking "why" five times whenever a problem was encountered, in order to identify the root cause of the problem so that effective countermeasures could be developed and implemented.

Just-inTIme (JIT)
A system for producing and delivering the right items at the right time in the right amounts. JIT approaches just-on-time when upstream activities occur minutes or seconds before downstream activities, so single-piece flow is possible. The key elements of JIT are flow, pull, standard work and takt time.

Kanban
A small card attached to boxes of parts that regulates pull in the Toyota Production System by signaling the upstream production and delivery.

Keiretsu
A grouping of Japanese firms through historic associations and equity interlocks such that each firm maintains its operational independence but establishes permanent relations with other firms in its group.

Poka Yoke
A mistake-proofing device or procedure to prevent a defect during order taking or manufacture.

Quality Function Deployment (QFD)
A visual decision making procedure for multi-skilled project teams which develops a common understanding of the voice of the customer and a consensus on the final engineering specifications of the product that has the commitment of the entire team.

Seven Types of Mudas (Waste)
Taiichi Ohno's original enumeration of the wastes commonly found in physical production. These are overproduction ahead of demand, waiting for the next processing step, unnecessary tranport of materials, over processing of part due to poor tool and product design, inventories more than the absolute minimum, unnecessary movement by employees during the course of their work and production of defective parts.

Single Minute Exchange of Dies (SMED)
A series of techniques pioneered by Shigeo Shingo for changeovers of production machinery in less than ten minutes. One touch setup is the terms applied when changeovers require less than a minute.

Takt Time
The available production time divided by the rate of customer demand. For example, if customers demand 240 widgets per day and the factory operates 480 minutes per day, takt time is two minutes; if customers want two new products designed per month, takt time is two weeks. Takt time sets the pace of production to match the rate of customer demand and becomes the heartbeat of any lean system.

Total Productive Maintenance (TPM)
A series of methods, originally pioneered by Nippondenso to ensure the every machine in a production process is always able to perform to required tasks so that production is never interrupted.

Value
A capability provided to a customer at the right time at an appropriate price, as defined in each case by the customer.

Visual Control
The placement in plain view of all tools, parts, production activities, and indicators of production system performance, so the status of the system can be understood at a glance by everyone involved.

5S
Five terms beginning with S unutilized to create a workplace suited for visual control and lean production. Seiri means to seperate needed tools, parts and instructions from unneeded materials and to remove the latter. Seiton means to neatly arrange and identify parts and tools for ease of use. Seiso means to conduct a cleanup campaign. Seiketsu means to conduct seiri, seiton and siso at frequent indeed daily, intervals to maintain workplace in perfect condition.Shitsuke means to form the habit of always following the first four Ss.

More to come ....

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